The online store www.robosteam.ro prioritizes consumer satisfaction and complies with the following guidelines.

1. Legal Framework

In accordance with Emergency Ordinance No. 34/2014, which addresses the rights of consumers (individuals) in contracts concluded with professionals and outlines modifications and additions to certain normative acts: Consumers have the right to withdraw from a contract within 14 days from the date of receiving the product, without needing to provide a justification for their decision. Return costs are the responsibility of the consumer. The returned product must be in the same condition as when it was delivered, including the original packaging with all accessories, intact labels, and accompanying documents. Products that exhibit physical alterations, damage, scratches, excessive use, unauthorized interventions, or other such changes will not be accepted for return.

1. Exceptions

Contracts concerning the following categories of products are not eligible for termination:

1. Products displaying physical changes, damage, or scratches (not reported as aesthetic defects within the initial 48 hours of product receipt). A new product will be provided within a maximum of 14 days after the returned product is received and inspected.
2. Products ordered on a special basis.
3. Provision of digital content that is not delivered physically, provided the consumer has given express consent and acknowledged the forfeiture of their right of withdrawal.

For returned used products, the refund value will be reduced in accordance with GEO 34/2014, Article 14, Paragraph 3.

1. Exercising the Right of Withdrawal

Consumers should notify ROBOSTEAM SRL at the email address info@robosteam.ro of their decision to withdraw from the contract. The notification should include the following information:

• The product/products to be returned, the order name under which it was placed, and the issued invoice. Any accompanying bonuses should also be returned.
• The IBAN account where the product’s value can be refunded (excluding transport fees).
• Optionally, the reason for returning the product/products can also be specified. • Within 48 working hours of sending the notification, the buyer will receive an email containing a registration number and details related to the request.

1. Costs and Special Fees for Canceling the Purchase

• Costs incurred by the buyer:

o Return costs and courier transportation fees for the product if the purchase is canceled within 14 days of receiving the product (Article 14, Point 2).

o If the product is returned in a condition where it can no longer be sold as new, a fee to restore it to its original condition (if possible) will be applied, or the price difference due to reselling the product as second-hand will be covered. Alternatively, at the customer’s discretion, the product can be returned to them at their own expense (Article 14, Point 3).

• Costs incurred by the seller:

o Products that do not meet the specifications listed in the seller’s offer.

o Products that do not conform to the specifications stated in the buyer’s order.

o Non-functional products within the first 48 hours of receipt or parcels showing damage upon receipt. (Note: if the malfunction is reported within the first 48 hours of receipt)

1. Reimbursement of Amounts
2. • Returned products must be sent via courier and appropriately packaged to ROBOSTEAM SRL address. Reimbursement of funds will occur within a maximum of 14 days from the date on which the consumer is informed of the decision to withdraw from the contract, as communicated by the seller (Article 13, Points 1, 2, 3, and 4).
3. • The amount related to the returned products will be refunded after the products are verified and the return method is determined through mutual agreement or in accordance with legal procedures.