GDPR Data Protection Policy

Effective Date: 30.10.2023

Introduction

1.1. ROBOSTEAM SRL (“We,” “Our,” or “Us”) respects your privacy and is committed to protecting your personal data. This GDPR Data Protection Policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable Romanian data protection laws.

1.2. By using our website, you agree to the terms of this policy.

Data Controller and Contact Information

2.1. The data controller for your personal information is: ROBOSTEAM SRL, J40/4308/2018, CUI 39107836, Sos. Dobroesti, nr.7, bloc 1, ap.51A, etaj 5 Sector2, Bucharest, 022342, info@robosteam.ro, +40799270033.

2.2. For any questions or concerns related to data protection and this policy, you can contact ROBOSTEAM SRL at, info@robosteam.ro, +40799270033.

Data Collection and Processing

3.1. We collect and process personal data for the following purposes:

Processing orders and delivering products.
Providing customer support and handling inquiries.
Managing user accounts.
Sending newsletters and marketing communications (only with your explicit consent).
Ensuring website functionality and security.
Complying with legal obligations.

3.2. The legal bases for processing personal data are:

Contractual necessity.
Legitimate interests.
Consent (for marketing activities).
Legal obligations.

Types of Data Collected

4.1. We may collect the following types of personal data:

Contact Information (name, address, email, phone number).
Payment Information (billing information, credit card details) are secured by NETOPIA Payments.
Order History and Preferences.
Communication History with our customer support.
Marketing Preferences.

Data Retention

5.1. We retain personal data for as long as necessary to fulfill the purposes for which it was collected, considering legal obligations and our legitimate interests.

Data Security

6.1. We employ security measures to protect your personal data, including encryption, access controls, and regular security assessments.

Data Subject Rights

7.1. Under the GDPR, you have the following rights:

Right to access.
Right to rectification.
Right to erasure.
Right to restrict processing.
Right to data portability.
Right to object.
Right to withdraw consent (if applicable).

Data Sharing and Third Parties

8.1. We may share your personal data with trusted third parties for the purposes outlined in this policy, including payment processors, shipping companies, and marketing services. We ensure that these third parties adhere to GDPR compliance.

International Data Transfers

9.1. In some cases, we may transfer personal data outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data in such cases.

Changes to this Policy

10.1. We may update this policy from time to time to reflect changes in the law or our data processing practices. Any significant changes will be communicated to you.

Complaints

11.1. If you believe your data protection rights have been violated, you have the right to file a complaint with the Romanian National Data Protection Authority (ANSPDCP) or another competent authority.