Buyers seeking to purchase products from robosteam.ro have two delivery options. The first choice is to utilize the Sameday lockers, an ideal solution for those who prefer to collect their orders in person while saving money. These lockers are strategically placed to provide convenient access to your orders swiftly.

Alternatively, buyers can opt for a rapid courier delivery service. This option offers convenience and speed, with the order being delivered directly to the buyer’s provided address.

The one-time courier shipping fee is 20 lei (for packages weighing less than 3 kg).

In terms of package weight, there are important guidelines to consider. For orders exceeding 3 kg, an additional fee of 1.5 lei per each extra kilogram will apply. Furthermore, for orders surpassing 32 kg, there will be a transportation fee of 100 lei. For each additional kilogram beyond this threshold, an extra charge of 2.5 lei will be incurred. These additional rates are in place to ensure the efficient handling of larger orders while guaranteeing the safe delivery of products.

The delivery process will be determined based on the specific details of each product, taking into account factors such as stock availability and supplier arrangements. We cannot guarantee that all orders will be fulfilled in line with the information provided on the website. There may be instances where certain products are unavailable, despite being listed as in stock on the website. It’s important to note that the stated delivery terms are influenced not only by our operations but also by the actions of our suppliers and courier partners with whom we collaborate.

Orders placed before 14:00 are typically handed over to the courier on the same day and will be delivered on the second or third working day. Orders placed after 14:00 will be delivered on the following working day. These are estimated delivery times, but depending on order volumes, there may be a maximum delay of one working day compared to the estimate.

Delivery times are generally 2-3 working days, but it’s important to note that delays may occur due to objective factors, many of which are beyond our control.

We do not accept responsibility for products damaged or destroyed during transportation by the courier. If a package displays damage upon delivery by the courier, we recommend refusing acceptance. The package can be photographed, and a report can be prepared together with the courier agent, noting the condition of the package at the time of delivery to you. The risk of loss or damage to the package is transferred to you when you take physical possession of the package. Subsequent complaints will not be considered.